Income Support and Advocacy

Intake workers provide information on community resources and government programs.

Community members invited to seek support and referrals in trauma-informed, client-centric

Services include advocacy, system navigation, help with forms and applying for government subsidies and benefits, and mental health referrals. Intake offers two energy rebates (OESP and LEAP), seasonal programs, Emergency Food Cupboard and Gift of Sight

We help households complete their annual income review with Ottawa Community Housing (NOTE: no housing workers. All other housing inquiries will be referred to partner agency like Housing Help, Action lodgment, the City of Ottawa and the Housing Registry)

Services available in English, French, Arabic and Spanish.

Eligibility Criteria

Everyone in catchment.

Some programs have additional requirements and eligibility criteria e.g. supporting documentation to prove identity, income and residence. No fees ever applied.

Hours of Operation

Walk in hours: Tuesday, Wednesday and Friday 1:00pm to 4:00pm

By appointment: Monday – Friday 8:30 to 4:30

In-person, virtual and telephone appointments available. Call: (613)737-5115 ext.2386 during business hours Monday to Friday.

Location

Service offered virtually or in-person.

Call: (613)737-5115 ext.2386 to schedule an appointment

Walk in hours at 1355 Bank St, suite 600