Clients Rights and Responsibilities
As a client, you have the right:
To be treated with courtesy and respect and in a way that fully recognises your dignity and individuality;
To be told who is responsible for and who is directing your care;
To be assured of confidentiality regarding services delivered and privacy for your personal information;
To be informed about your health status and services proposed to meet your care needs;
To accept or refuse treatment, including medication, and to be informed of the consequences of accepting or refusing treatment;
To have the opportunity to participate fully in making any decision, and obtaining a second opinion, concerning any aspect of your care;
To designate a person to receive information regarding your health status and service plan and, if necessary, to make decisions on your behalf, in accordance with the law;
To raise concerns or to recommend changes to the service plan, without fear of retaliation, and to be informed of the procedure for initiating complaints;
To access, review and/or request an amendment to his/her client record while in the presence of a service provider;
To receive care in a safe and clean environment.
As a client, you have the responsibility:
To provide relevant information to your service provider team to assist them to provide appropriate care;
To follow the care plan developed in consultation with you, to the best of your ability;
To be courteous and respectful of other clients, volunteers and members of staff;
To contact the Centre when you are unable to keep an appointment.
To recognise that the needs of other clients may sometimes be more urgent than your own;
To recognise that your service provider need not provide any service or treatment that they consider to be medically or ethically inappropriate;
To respect Centre property and comply with Centre regulations and policies;
To pay all expenses for health care which are not covered by health insurance plans, unless otherwise negotiated.