Clients Rights and Responsibilities

As a client, you have the right:

To be treated with courtesy and respect and in a way that fully recognises your dignity and individuality;

To be told who is responsible for and who is directing your care;

To be assured of confidentiality regarding services delivered and privacy for your personal information;

To be informed about your health status and services proposed to meet your care needs;

To accept or refuse treatment, including medication, and to be informed of the consequences of accepting or refusing treatment;

To have the opportunity to participate fully in making any decision, and obtaining a second opinion, concerning any aspect of your care;

To designate a person to receive information regarding your health status and service plan and, if necessary, to make decisions on your behalf, in accordance with the law;

To raise concerns or to recommend changes to the service plan, without fear of retaliation, and to be informed of the procedure for initiating complaints;

To access, review and/or request an amendment to his/her client record while in the presence of a service provider;

To receive care in a safe and clean environment.

As a client, you have the responsibility:

To provide relevant information to your service provider team to assist them to provide appropriate care;

To follow the care plan developed in consultation with you, to the best of your ability;

To be courteous and respectful of other clients, volunteers and members of staff;

To contact the Centre when you are unable to keep an appointment.

To recognise that the needs of other clients may sometimes be more urgent than your own;

To recognise that your service provider need not provide any service or treatment that they consider to be medically or ethically inappropriate;

To respect Centre property and comply with Centre regulations and policies;

To pay all expenses for health care which are not covered by health insurance plans, unless otherwise negotiated.

Logo for South East Ottawa Community Health Centre

South-East Ottawa Community Health Centre (SEOCHC) is a non-profit, community-governed organization that provides a range of multi-disciplinary services to address the social determinants of health.



1355 Bank Street
Suite 600
Ottawa, ON
K1H 8K7
3320 Paul Anka Drive
Ottawa, ON
K1V 0J9


With enthusiastic employees and volunteers, we are ready to support you no matter any time.

© Copyright 2022 by SEOCHC